Smart Health Care Dashboard

Leveraging UXUI design to accelerate business decisions. Utilize research to improve the dashboard of a IoT health care product for elderly incontinent patients and their caretakers.

As the project was done at Henkel, some infos has been hidden or changed. This case study reflects the design process, but the content is not necessarily the same as the real case.

Mockup of a healthcare mobile app displaying patient diaper status, notifications, and patient list with urgency indicators.

Team: 1x UX Designer, 1x UI Designer, 2x Product Managers

Role: Research & UX Design

Tools: Miro & Figma

Challenge & Opportunity

A three-part IoT product was developed by Smartz and Henkel to support and improve the care environment for elderly incontinence patients. However, the dashboard was too complex, the usability was low, caretakers struggled to act quickly, and patient care suffered. The business needed a user-friendly solution to re-launch the IoT product effectively in European hospitals. Our team was inquired to evaluate and re-design the dashboard, to help the business assess the value of a possible relaunch.

Diagram illustrating the connection from a diaper with sensors to an IoT device, which transmits data to a dashboard accessible on mobile and desktop, emphasizing re-design focus.

Approach

  1. Conducted market benchmarking and usability test to assess existing problems with the dashboard.

  2. Developed two distinct personas: caregiver and management, as each has their needs.

  3. Mapped caregiver workflows and daily routines to identify pain points.

  4. Designed and validated prototypes on both mobile for caretaker and desktop for management.

* among others repositioning of patients, toilet & diaper round

Solution

Role-specific interfaces

  • Caretakers get a mobile dashboard for quick access, real-time alerts and statuses, all with minimal clicks.

  • Managers get a desktop dashboard with aggregated data and charts for operational overview.

Wireframes for mobile (caretaker) and desktop (management) view

Visual simplicity

  • Clean layouts, easy-to-read indicators (moisture level, body temperature etc.)

  • High-contrast accessibility cues for busy environments.

Mobile prototype based on wireframes

Impact

  • Converted user insights into a user-centered prototype.

  • Improved perceived usability and created better alignment between product design and business goals.

  • Enabled informed decision-making for the business, the project was approved for relaunch.

Reflection

  • Properly analyzing and understanding users’ needs and circumstances brings clarity and trust for the product.

  • For high-stress contexts, such as in healthcare, creating role-specific and distraction-free dashboards is more effective than a generic interface.